Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Primary Duties & Responsibilities: Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms. Collects co-pays for services; verifies and balances receipts and payments. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule. Schedules return patient appointments and patient testing; validates patient's parking. May prepare patients' charts for daily appointments. Assists patients with insurance questions regarding billing process. Assists staff with sending out reminder cards and other related scheduling duties. Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs or less). Equipment: Office equipment. Clinical/diagnostic equipment. Required Qualifications: Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross. Work Experience: Medical Office Setting (2 Years). Skills: Not Applicable. Driver's License: A driver's license is not required for this position. More About This Job: Required Qualifications: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications: Education: No additional education beyond what is stated in the Required Qualifications section. Certifications: No additional certification beyond what is stated in the Required Qualifications section. Work Experience: No additional work experience beyond what is stated in the Required Qualifications section. Skills: Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology.
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