Computer Operator Job at Techgroup America Inc., Los Angeles, CA

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  • Techgroup America Inc.
  • Los Angeles, CA

Job Description

Title: Computer Operator

Location: Los Angeles, CA

Duration: 12 Months with possible extension

Job Description

The Harbor Department, Information Technology Division is seeking a Computer Operator to support

the department computer users in the Information Technology Division (ITD) Help Desk Operations

Section.

Responsibilities

Answer Help Desk calls and provide excellent customer service to computer users.

Assess first-level problem determination and provide resolution. Assign

work order tickets to the appropriate second-level support.

Perform Enterprise Resource Planning (Oracle EBS) and other systems administrator

functions, including creating user accounts, granting appropriate access and

monitoring systems scheduled jobs.

Troubleshooting system operations and monitoring disaster recovery backup system

as well as schedules.

Inputting and retrieving data.

Assist with processing IT equipment salvage.

Perform related duties with internal customers and Information Technology staff.

Requirements

Two to five years of working experience in roles such as Help Desk Computer

Operator, Data Entry Operator or IT Support Specialist;

Experience and proficiency in the use and support of MS Office applications,

Windows OS, job scheduling software and other tools for remote support such as

Microsoft Remote Desktop, Dameware;

Experience in using Help Desk Ticketing system i.e. Track-IT or ServiceNow

Strong organizational and analytical skills including problem ownership and

root-cause analysis;

Excellent customer service and verbal communication skills; and

Ability to work well with a team and in a fast-paced environment;

Hours and Location

Primary location is 425 S. Palos Verdes Blvd, San Pedro, CA 90731, with other

locations in San Pedro and Wilmington.

Monday thru Friday, 8:00 am to 5:00 pm (40 hours per week)

Mandatory work on-site

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Report this job
  • Dice Id: 91132487
  • Position Id: 8398281

Job Tags

Contract work, Work experience placement, Remote job, Monday to Friday,

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