Job Description

Customer Experience Specialist page is loaded **Customer Experience Specialist**

**Customer Experience Specialist**

locationsThief River Falls, MN time typeFull time posted onPosted 18 Days Ago job requisition idR1956 Digi-Key is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our .

**User Experience Specialist**

- *This is not exclusively an essential onsite role, though may require some onsite attendance* .

**Position Overview**

The CX Specialist is responsible for designing new and updated user experiences, creating concepts, visual mockups and specifications for the Digi-Key website and applications. This position applies strategic thinking and business goals to designs, focusing on user feedback, and understanding the relation of visual design to the interaction.

**Responsibilities**

Must be able to

* Understands and follows brand standards

* Perform competitive research

* Create wireframes, rapid prototypes, user interfaces, and comp designs

* Design layout and templates for maximum usability and focus on user experience

* Perform usability tests on interface design to insure cross-browser compatibility

* Work with web developers to apply style and user interface design to web applications

* Work closely with product owners and business stake holders to understand requirements and create strategic design recommendations

* Create design solutions that address business, brand and user requirements

* Create mock-ups, wireframes and visualizations as needed to communicate design ideas

* Revise and improve designs based on user feedback, research, technical constraints, and business decisions

* Establish and maintain UI consistency across the Digi-Key website

* Identifies user impacts when a system change or enhancement is proposed

* Perform user and competitive research

* Research interaction design trends and corresponding technology trends

* Ability to create usability test plans and running large and small tests

* Turn usability findings into actionable recommendations

Other Typical Tasks May also Include:

* Take on additional responsibilities from CX leadership

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

**Required Knowledge, Skills and Experience**

Minimum/Essential Qualifications:

* High School diploma or equivalent

* Typically, 1-2+ years of experience working in Marketing or in customer|supplier facing related role

* Demonstrated ability to present to a variety of audiences

* Demonstrated capability to plan and organize resources, workload effectively to deliver results

* Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen

* Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

* Must be able to perform the following behavioral competencies; attention to detail, communication, customer/client focus, ethical conduct, initiative, manages execution, marketing capacity, personal effectiveness/credibility, positive attitude, professionalism, problem solving/analysis, project management, thoroughness, and time management

Preferred Qualifications:

* Bachelors degree in related field or equivalent professional experience

* Base understanding of the various functions of Digi-Key and the industry Digi-Key operates in

* Base knowledge of Digi-Key brand and its principles

*Digi?Key Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.*

*If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .*

Digi-Key has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry-leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands-on training and resources to take you anywhere you want to go.

Digi-Key is growing fast. Come see how you can grow with us, both professionally and personally.

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