Job Description

Job Description

About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.

Primary Duties:

Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
Answering questions regarding coverage, premium and other policy information
Composing business letters, communicating effectively through written and verbal communication
Working independently and making judgment decisions is required
Making outbound calls to existing policyholders to collect delinquent premium payments
Reselling the benefits of our policies and providing excellent customer service
Using various sales techniques to help increase the retention of our policyholders
Recording policyholder information for reporting and transactional purposes
Extensive telephone contact and appropriate telephone skills are required
Discretion and tact must be used in providing service to customer
Monday to Friday schedules, no weekends
Additional production incentive pay after training period
Bilingual (Spanish) hourly pay differential

Working Conditions/Physical Requirements:

Heavy phone and PC usage
Sitting for extended periods of time
Reaches above shoulder level
Some overtime may be required

Globe Life Family of Companies

Job Tags

Remote job, Hourly pay, Full time, Immediate start, Work from home, Monday to Friday,

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Customer Retention Representative (Remote- Work from Home) Job at Globe Life Family of Companies, Remote

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