Job Description

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who  AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you  ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you  BE ONE.HELP MANY   in a way that provides a positive experience? Do you want to  BE DIFFERENT.BE YOU   and  LEARN MORE.TAKE ACTION ?

JOIN OUR TEAM TODAY!

We are hiring  Customer Service – Healthcare Bilingual Prescription Benefits Specialist who will support US based customer’s prescription benefits questions and concerns regarding their claims, deductibles, coverage and more. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

RESPONSIBILITIES:

• Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their prescription healthcare benefits. (Training will be conducted in English)
• Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination.
• Handle prescription refills, order status updates, and tracking.
• Educate customers on online self-service for updates and help troubleshoot these self-services.
• Empathize and resolve concerns to simplify the customer’s healthcare experience.
• Navigate through multiple computer applications with speed & accuracy.
• Adapt to learn new call types when business needs change & flex support in those areas.

WORK AT HOME REQUIREMENTS:  

• High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services) 
• Must have a  hard-wired  internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network) 
• Dedicated, quiet, & secured workspace with no distractions 
• A  USB Wired headset with noise canceling microphone. 

ADDITIONAL REQUIREMENTS:  

• Must be Fluent in both English & Spanish
• 18+ years old & high school diploma/GED 
• Entry-level position with a minimum of 6 months customer service experience 
• Customer focused personality & desire to help people. 
• Professional positive attitude & courteous telephone etiquette 
• Full-Time schedule availability to meet business needs (Includes evenings and weekends) 
• Willing to submit a drug test and background check. 

BENEFITS & PERKS:  

• $15 per hour in training and $16 per hour in production + overtime during peak needs
• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws  Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to  Corporate.Security@continuumgbl.com

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