Job Description
Role: Incident Manager Location-Denver, CO ( Onsite From Day 1 ) *Telecom Domain Exp Must. Exp:12+ Yrs Rate:$65/hr Incident management support covering all P1/P2/P3(Potential Impacting) Incidents from Initiating bridge call start till Incident restoration.
- Ticket management analysis and follow-up till closure
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and impact on the business.
- Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
- Collaborating with the incident management team to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Adjusting the incident management process as required to ensure its effectiveness.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
- Aligning and coordinating activities between customer, vendor and TM team
Requirement: - Bachelor's degree in information technology, engineering, or a related field.
- At least 5 year's experience working in IT service management, or a similar role.
- Good Knowledge on RAN, LTE, 5G & should have worked on mobile network NOC
- Strong knowledge of IT service management software including ITIL
- Excellent managerial skills and ability to collaborate with team members.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
- Strong problem solving, analytical, and time management skills.
Thanks & Regards
Ismail Khan ( LeadTalent Acquisition
) 3 Ethel Rd,Suite#304, Edison, NJ, 08817
Ph :848-209-8332
Email: ismail@expedent.com
LinkedIN:
400 E Royal Lane, Suite#221, Irving, TX,75039
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Job Tags
Immediate start, Night shift,