LIVE CHAT AGENT - REMOTE (Full-Time and Part-Time) Job at River City Science Academy, Seattle, WA

cXZOZW9ZYi85bVNIZkU1Z1VYeHZOTlJEZkE9PQ==
  • River City Science Academy
  • Seattle, WA

Job Description

Description

We are seeking an enthusiastic and dedicated Live Chat Agent to join our dynamic team at a leading elementary school in Seattle, Washington. This position offers the flexibility of both full-time and part-time hours and the opportunity to work remotely. As a Live Chat Agent, you will be the first point of contact for parents, students, and prospective families, providing exceptional customer service through live chat channels. You will play a crucial role in enhancing our school’s communication and ensuring that inquiries are addressed promptly and efficiently.

Responsibilities

  • Engage with parents, students, and community members through live chat, addressing inquiries and providing accurate information about school services and programs.
  • Maintain a high level of professionalism and empathy while interacting with users, ensuring a positive customer experience.
  • Document and track chat interactions, including queries, feedback, and resolutions, to help improve service quality.
  • Collaborate with other school departments to escalate complex issues and ensure timely follow-up.
  • Participate in training sessions to stay updated on school policies, programs, and services.
  • Monitor and report trends in customer inquiries to help improve overall communication strategies.

Requirements

  • High school diploma or equivalent; further education in customer service or education-related fields is a plus.
  • Strong written communication skills with a focus on clarity and professionalism.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience in customer service is preferred but not required; a willingness to learn is essential.
  • Familiarity with live chat systems and customer relationship management (CRM) software is a plus.
  • Must have a reliable internet connection and a quiet workspace suitable for remote work.

Job Tags

Full time, Part time, Remote job,

Similar Jobs

Keystone Industries

Chemical Operator Job at Keystone Industries

 ...Please visit our website at to learn more about Keystone Industries and career opportunities. Position Details: Title: Chemical Operator (varying departments) Ideal Candidate: The ideal candidate will have prior production experience, preferably in chemical,... 

Kinkaid Civil Construction

Fuel / Lube Truck Driver Job at Kinkaid Civil Construction

 ...Job Description Job Description Job Summary: We are seeking a reliable and experienced Fuel Truck Driver to join our team. The successful candidate will be responsible for transporting and delivering fuel to equipment and our job sites, ensuring the safe and efficient... 

Pulama Lanai

Wildlife Technician Job at Pulama Lanai

 ...Job Description As part of the Wildlife Program crew, assists with executing the Department's wildlife and invasive species programs...  ...invasive plants to protect native wildlife. Supports overall Conservation programs to protect L?na'i's natural resources, including... 

Condor

CNA - Certified Nursing Assistant (PRN) Job at Condor

 ...Certified Nursing Assistant (PRN) We are looking for Certified Nursing Assistants who would like to combine their love for people and...  ...Successfully completed state approved certified nursing assistant (CNA) training program. ~ At least one years experience as a... 

Nexus Children's Hospital

Clinical Liaison Non RN Job at Nexus Children's Hospital

 ...representative for the facility and is responsible for clinical assessments of potential referrals to the...  ...into the system. Tracks physician non-monetary items for compliance submits to...  ...Nurse (LVN) or Registered Nurse (RN) in the state of practice, preferred Must...