Job Description
Summary:
Our award-winning client is seeking a Regional Support Specialist to join their team. We are seeking a highly motivated Regional Support Technician to join our growing team and serve as a technical leader for robotic systems in the Chicago area.
Responsibilities:
Travel throughout the region (within a 3-hour radius of Chicago) to perform preventive and emergency maintenance on robotic systems, ensuring optimal performance and uptime.
Act as a technical resource for less experienced team members, providing guidance and support for troubleshooting and repairs.
Deliver comprehensive technical training to enhance the skills and knowledge of your colleagues.
Prioritize safety in all aspects of your work, adhering to strict safety protocols in both customer sites and internal operations.
Maintain equipment through cleaning, calibration, and minor repairs. Manage and optimize spare parts inventory to ensure efficient service delivery.
Collaborate closely with Regional Sales Managers to synchronize service support efforts and meet customer needs.
Foster a positive and collaborative work environment, promoting teamwork and knowledge sharing.
Required Qualifications:
Minimum of an Associate's Degree (AA) and 6+ years of experience in robotic system maintenance, repair, and troubleshooting (or equivalent training).
Proven expertise in electrical, mechanical, and robotic systems, including controllers, preventative maintenance procedures, and related equipment.
Strong customer service skills with the ability to build rapport, address concerns, and resolve issues effectively.
Excellent verbal and written communication skills for clear documentation (service reports, spare part orders) and communication with customers.
Proficiency in troubleshooting and repairing robotic systems both verbally and in writing.
Valid driver's license with full coverage auto insurance and willingness to travel extensively within the designated region (100% travel required).
Commitment to safety and a strong work ethic.
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