Service Engineer 2 Job at Recruitlink, Columbus, IN

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  • Recruitlink
  • Columbus, IN

Job Description

Job Description

Job Description

Job Summary:&

The Service Engineer 2 will serve as the key liaison between the field test fleets of vehicles and engineering teams, ensuring the fleet remains operational by managing and resolving issues.&

This position is critical to overseeing the resolution of technical problems and ensuring communication between field service teams and engineering.

Key Responsibilities:

  • Act as a technical liaison between the Cummins field service organization and Engineering, Quality, and Manufacturing teams.
  • Identify, define, and prioritize product problems, implementing solutions for Midrange engines.
  • Provide project management for any issues encountered by the test fleet vehicles.
  • Assist in failure analysis for Midrange engine components to support warranty and engineering problem definitions.
  • Participate in customer and distributor meetings to investigate problems, discuss solutions, and provide training.
  • Support product development teams by installing field test engines/components and monitoring reliability data.
  • Contribute to the development and revision of service literature, ensuring the serviceability of new components.
  • Manage multiple work assignments in a dynamic environment and prioritize tasks effectively.

Required Qualifications:

  • Bachelor’s degree in Engineering or Engineering Technology (Mechanical, Electrical, Industrial, or similar).
  • 2-4 years of relevant job experience.
  • Strong project management, conflict resolution, and decision-making skills.
  • Ability to prioritize and manage multiple work assignments.
  • Proficiency in PC skills such as Word and Excel.

Preferred Qualifications:

  • Knowledge of internal combustion engines and engine systems.
  • Experience with Six Sigma (Green Belt certification is a plus).
  • Familiarity with statistical methods and data analysis.
  • Previous experience with technical documentation and service literature development.

Education: & Bachelors Degree

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